Show All Answers

1. Why am I charged a connection fee to establish service?

The connection fee is an administrative fee that covers costs associated with sending a field representative to your residence or business for reading and/or connecting service and the administrative time required to process the application.

2. What are the regular office hours?

Lumpkin County Water and Sewerage Authority’s hours are as follows:
Monday through Friday
8:30 a.m. to 4:30 p.m.

Closed for Lunch
1 to 2 p.m.

3. How can I pay my water bill?

We gladly accept cash, checks, money orders and credit/debit cards at the Lumpkin County Water and Sewage office. We also accept credit/debit cards through our department page link and by phone at 855-429-3541.

4. When is my payment considered late and are there any penalties for late payments?

Any payments not received on or before the 15th will receive penalties on the following business day.

A penalty of 10% is added to the account.

5. Who should I contact in case of an emergency?

If it is between 8:30 a.m. and 4:30 p.m., Monday through Friday, please call 706-867-6580. Any other time, please call 706-864-3633.

6. Is there a deposit required?

All accounts will require a deposit. The current deposit is $100. New customers will also be required to pay a connection fee of $50, at the time the application for water service is made.

7. How often will I be billed?

Lumpkin County Water and Sewerage Authority customers are billed monthly.

8. Do I need to be home to have my new water service connected?

Lumpkin County Water and Sewerage Authority customers do not have to be at home for their water service to be connected.

A field representative will come to your home and connect your service at the water meter. However, you need to turn off everything (such as water faucets, etc.) that uses water prior to your new service being connected.

9. I applied for new service today, so why can't I have my service connected today?

Lumpkin County Water and Sewerage Authority establishes new service accounts by dispatching a field representative to your residence or business to obtain a reading of your meter.

Lumpkin County Water and Sewerage Authority must coordinate the service request schedules of all customers. To meet all new service requests, all applications accepted after 2 p.m. will not be activated until the following business day.

10. If I have any questions about my bill or my account, who do I contact?

For any questions, please contact the Lumpkin County Water and Sewerage Authority office by calling 706-865-0788.

11. Does Lumpkin County Water and Sewerage Authority have records or provide water testing service for private wells?

No, individuals with private wells wishing to have their water tested should contact the Lumpkin County Cooperative Extension office by calling 706-864-2275.

12. Does Lumpkin County Water and Sewerage Authority have records or issue permits for septic systems?

No, the Lumpkin County Environmental Health Department maintains records and issues permits for septic systems. For more information, you can call them at 706-867-2730.